ITIL Services

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ITIL is a industry standard best practice framework used for IT Service Management. It is arguably the most commonly used methodology for the holistic service management to deliver operational efficiencies and ultimately translating into business benefit. 

Based on the guidelines of ITIL, we customise the processes to align the IT solutions with the service management needs of the business.

We assist with ITIL advisory by developing effective IT governance framework covering the ITIL life cycle. 

Assessment of current situation, Gap Analysis, Definition of Adapted Process & Process Implementation followed by Audit & report after consolidation of process. 

We provide end-to-end expertise, from strategy and design to transition and operations with a focus on continual service improvements.

1. As-is Assessment

2. Gap Analysis

3. Process Designing 

4. Process Alignment

5. SLA Alignment

6. KPI Bench-marking

7. Process Implementation 

8. Process Audit & Reporting

9. Service Improvement Journey